Frequently asked questions
Clear answers about WEIMI machines, customization, ordering, delivery, and long-term support.
Everything you need to move forward.
Open any question to see the answer. If you still need help, our team can review your project directly.
Machines What types of vending machines does WEIMI offer?
WEIMI develops smart vending, rental, refrigerated retail, pet wash, locker, and custom self-service machines. Each solution can be configured around your products, operating environment, and customer journey.
Machines Can a machine be customized for my business?
Yes. Branding, cabinet size, screen interface, payment hardware, lockers, refrigeration, dispensing systems, and software workflows can all be adapted to the project.
Machines Can the machines operate outdoors?
Outdoor-ready configurations are available with weather-resistant cabinets, ventilation, temperature control, reinforced coatings, and optional solar support. The final specification depends on climate and placement.
Machines Which payment methods are supported?
Depending on the destination market, machines can support bank cards, contactless wallets, QR payments, cash, coins, deposits, pre-authorization, and custom membership systems.
Ordering What is the usual order process?
We start with your products, location, capacity, payment needs, and visual requirements. After confirming the specification and quotation, the project moves through design approval, production, testing, and delivery.
Ordering What information is needed for a quotation?
Please share the intended products or service, installation country, expected capacity, indoor or outdoor location, payment preference, quantity, and any branding or functional references.
Ordering How long does production take?
Lead time varies by model, quantity, and customization. Standard configurations are faster, while new mechanisms and complex branded projects require additional engineering and approval time.
Ordering Can WEIMI arrange international shipping?
Yes. We can support international delivery and provide packing dimensions and export documents. Shipping terms and local import requirements are confirmed with each order.
Support Is remote machine management available?
Compatible models can provide remote sales data, inventory monitoring, alerts, pricing controls, and device status. Available functions depend on the machine and regional connectivity.
Support What warranty and after-sales support are included?
Projects include warranty coverage based on the confirmed quotation, plus operating guidance, remote troubleshooting, technical documentation, and spare-parts support.
Support How are installation and training handled?
Machines are tested before dispatch and supplied with setup guidance. Remote commissioning and training are available, while on-site support can be discussed for larger projects.
Support Can I order spare parts later?
Yes. We keep technical records for each project so compatible parts can be identified. Recommended spare-parts packages can also be included with the original shipment.